Medical Information
Our team of experienced medical experts provides high-quality, vital, relevant and accurate medical information to the professional and general public
Companies working within the pharmaceuticals, bio-tech and medical devices industry have the obligation to answer requests regarding medical and scientifc information. Medical experts from Marti Farm handle inquiries about medicinal products and medical devices from healthcare professionals, patients and the general public on a daily basis. Marti Farm offers a 24/7 Medical Information Service (MIS) tailored to your specifc requests, in various languages, which meets all regulatory and legal requirements.
As the frst point of contact between your company and your customers, Marti Farm provides medical, professional, scientifc and technical information in response to inquiries regarding your products. The information provided by our MIS Team is fully tailored to specifc client needs and requirements.
Our specialties include medicinal products,
medical devices or drug-device combinations,
food supplements and cosmetics.
Marti Farm can support you across an entire product portfolio, a sub-section of products or a single product in the respective therapeutic area. Marti Farm provides a comprehensive service for licensed products targeting all medicinal-product consumer segments:
- Patients
- Caregivers
- Healthcare professionals (HPCs)
Meet our MIS Team
Our MIS Team consist of professionals with university degrees in medicine, pharmacy and life sciences. Team members are carefully vetted and selected, as well as trained and monitored in order to ensure a high-quality service when providing vital medical information.
Our experts are dedicated to both patient safety and customer service. As experienced communicators in various languages accustomed to working
with a variety of callers, our staff handles inquiries spanning from patients who require basic product information or report an adverse event to health care professionals seeking in-depth professional or scientifc information.
We handle verbal and written inquiries or obtain information regarding:
- Clinical, medical and scientifc information
- Off-label use, compassionate use
- Patient assistance programs
- Requests received from medical information websites
- Medical writing
- SOP development
- Surveys conducted for healthcare professionals/patients
- Medicinal product / medical device use
- Excipients
- Pharmacokinetics
- Interactions
- Stability information
- Adverse events
- Product quality complaints
- As well as complete pharmacovigilance service performed using our own validated pharmacovigilance application
Our flexible Medical Information Service can be provided at your request, either during standard office hours, extended hours,
out-of-office-hours only or on a 24/7 basis. Ad hoc support is also available, whereby enquiries are handled as and when the client’s in-house team is not available. Our MIS Team ensures that safety data is reported within an agreed timeframe (usually within 24 hours) to our in-house Pharmacovigilance Department.
For more information or to obtain a quote for our services, please fll in the form below.
To acquire high-quality medical information
collected by our team of accomplished
medical experts, we invite you to
To acquire high-quality medical information
collected by our team of accomplished
medical experts, we invite you to
Contact us
Headquarters
Lašćinska cesta 40
HR-10000 Zagreb
Croatia
Office
Planinska ulica 13/2
HR-10000 Zagreb
Croatia
Office: +385 1 5588 297
Pharmacovigilance: +385 1 5588 297
Clinical trials: +385 1 5614 330
Registration: +385 1 242 0873
Marketing: +385 1 2420 890
Fax: +385 1 2420 860
info@martifarm.com
Pharmacovigilance
farmakovigilancija@martifarm.com
Tel: +385 1 5588 297
Legal info
Full company name
Short company name
Headquarters
Office
Legal form
Court register
Registration number
Marti Farm Ltd. Trade and Services
Marti Farm Ltd.
Lašćinska cesta 40, HR-10000 Zagreb
Planinska ulica 13/2, HR-10000 Zagreb
a limited liability company
Commercial Court of Zagreb
080751121
OIB
Share capital
Authorized representative
29969122438
HRK 20,000.00 (paid in its entirety)
Martina Diminić Smetiško, director of the
company (Representing the company
individually and independently, Responsible
person for data protection)
Bank account
HR3623600001102197724 (Zagrebačka banka)
HR4324020061100628669 (Erste banka)
Full company name: Marti Farm Ltd. Trade and Services
Short company name: Marti Farm Ltd.
Headquarters: Lašćinska cesta 40, HR-10000 Zagreb
Office: Planinska ulica 13/2, HR-10000 Zagreb
Legal form: a limited liability company
Court register: Commercial Court of Zagreb
Registration number: 080751121
OIB: 29969122438
Share capital: HRK 20,000.00 (paid in its entirety)
Authorized representative: Martina Diminić Smetiško, director of the company (Representing the company individually and independently, Responsible person for data protection)
Bank account: HR3623600001102197724 (Zagrebačka banka), HR4324020061100628669 (Erste banka)
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