Solution for non-adherence to therapy – Patient Support Program (PSP)

Non-adherence to therapy is a very common and widespread phenomenon, which can be a major obstacle to achieving product efficacy, and is also a significant obstacle to the safe, effective and rational use of medicines. It represents a major problem for the healthcare system because it leads to inadequate treatment outcomes and significant additional costs. Well-designed and properly implemented patient support programs can have a positive effect on this issue.

Patient support programs are common in the EU and US and have been in application for many years, since many studies show that collaboration between the pharmaceutical industry and the healthcare systems through such programs is greatly beneficial to both the patient and the healthcare system. As a result, costs become lower as patients take their therapy properly and understand their health status better.

Patient support programs aim to provide better care and support to patients on specific therapies and in circumstances when these are required. Such circumstances most commonly include:

  • Medicines for long-term treatment of chronic diseases that patients must take regularly in order to maintain their positive effect on their health status (even though patients may not see their immediate effect, which discourages many of them from adhering to therapy).
  • In case parenteral administration is required at home: for many patients, a single training in outpatient clinics provided by the healthcare system is not sufficient to encourage them to administer their prescribed medication at home.
  • Taking therapy for rare diseases: in this case, it is extremely important for the patient to receive proper education about the disease itself, which is conducted by a trusted professional involved in the program, most often a nurse specialising in the respective field.

Program implementation methods may include:

  • Personal conversation with the patient
  • Telephone calls (outgoing or incoming, possibility of setting up a toll-free number)
  • SMS reminders
  • Smartphone applications specifically designed for a particular diagnosis/drug
  • Other modes of interaction depending on patient needs.

It is important to emphasise that strict measures of data protection regarding patient information are taken during program implementation. All data is carefully stored and is never made available to the PSP sponsor.

As previously stated, inadequate adherence or non-adherence to therapy constitutes a major problem, while well-designed and properly implemented patient support programs offer a solution to this issue. Marti Farm recognises this and offers a comprehensive service package with all the support and patient-centred approaches as a solution, ensuring optimal utilisation of the healthcare system. Our expert team enhances the wellbeing and provides benefits to each of the participants in the patient support program.

Emina Gržanić, DVM /  Medical Affairs Manager

Contact us

Headquarters

Lašćinska cesta 40
HR-10000 Zagreb
Croatia

Office

Planinska ulica 13/2
HR-10000 Zagreb
Croatia

Office: +385 1 5588 297
Pharmacovigilance: +385 1 5588 297
Clinical trials: +385 1 5614 330
Registration: +385 1 242 0873
Marketing: +385 1 2420 890
Fax: +385 1 2420 860
info@martifarm.com

Pharmacovigilance

farmakovigilancija@martifarm.com
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Legal info

Full company name
Short company name
Headquarters
Office
Legal form
Court register
Registration number

Marti Farm Ltd. Trade and Services
Marti Farm Ltd.
Lašćinska cesta 40, HR-10000 Zagreb
Planinska ulica 13/2, HR-10000 Zagreb
a limited liability company
Commercial Court of Zagreb
080751121

 

OIB
Share capital
Authorized representative

29969122438
HRK 20,000.00 (paid in its entirety)
Martina Diminić Smetiško, director of the
company (Representing the company
individually and independently, Responsible
person for data protection)

 

Bank account

HR3623600001102197724 (Zagrebačka banka)
HR4324020061100628669 (Erste banka)

 

Full company name: Marti Farm Ltd. Trade and Services
Short company name: Marti Farm Ltd.
Headquarters: Lašćinska cesta 40, HR-10000 Zagreb
Office: Planinska ulica 13/2, HR-10000 Zagreb
Legal form: a limited liability company
Court register: Commercial Court of Zagreb
Registration number: 080751121

OIB: 29969122438
Share capital: HRK 20,000.00 (paid in its entirety)
Authorized representative: Martina Diminić Smetiško, director of the company (Representing the company individually and independently, Responsible person for data protection)

Bank account: HR3623600001102197724 (Zagrebačka banka), HR4324020061100628669 (Erste banka)

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